Shipping And Return Policies
We can ship to virtually any address in the world.
How long does it take to process my order?
Our orders are often processed on the same day or within 24 hours.
Our standard method of shipping is via USPS first class. Shipping times vary between 3-7 days, depending on your location. Express flat rate overnight shipping is available.
How fast will I receive my product?
Shipping times are calculated on business days only; Holidays, Saturdays and Sundays are NOT considered business days. For example, if you order on a Friday, depending on the time of purchase, your order will not ship out until Monday. If you order Express shipping on a Friday, you will not receive your order on Monday. Please take this into consideration when placing your orders. Also, during certain holidays shipping may be slower due to increased shipments. Please Note: Acts of God/nature are out of our control and may affect the delivery time. We appreciate your understanding in these rare circumstances, as there is nothing that can be done, these reasons we do not offer shipping refunds.
Do you ship products internationally?
Yes, we ship to many countries daily. Our feathers are known worldwide and we have many repeat, happy and satisfied international clients.
We offer two methods of shipping: Fed Ex and first class ground. Fed Ex, is our recommended method of shipping for International orders. Shipping time typically takes 3-4 days, once shipped, with faster shipping times to most areas of France and Canada. Tracking is provided. First Class ground shipping time typically take 2-4 weeks. Tracking is not provided with this method, and is not recommend for large orders.
Will my international order be subject to duties and tariffs?
You, (the customer) are responsible for all extra delivery charges, duties, taxes, customs fees, and any other charges or fees that may be incurred by importing products into your country. We suggest you call your local customs office for more information on potential duties, taxes, charges, or customs fees.
Can I track My Package?
All shipments, with the exception of International first class ground, will receive an e-mail with their tracking information to the e-mail address they provided during checkout. International Fed Ex WILL receive tracking information.
Returns and Exchanges
We are so confident in the quality of our product we offer 100% guarantee on all of our products. If you are not completely satisfied for any reason please contact us within 14 days. Return shipping fees are the responsibility of you the customer.
We happily accept returns on most new, unopened items within 14 days of delivery for a full refund.
You should expect to receive your refund within seven days of us receiving your item.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.